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FAQ

Frequently Asked Questions 

  • What are the shipping options?

We offer USPS first class shipping for each and every order shipping within the U.S. Ordering outside of the U.S? No problem. We utilize USPS International shipping to ensure our International customers are satisfied and that they're able to order and enjoy each product with no problem.

 

  • What are the international taxes, duties, etc. that I have to pay?

Our international shipping price is listed before checkout. Shop our wide variety of vegan products, and after placing your product(s) inside your cart, you will be shown our cheap and fair international shipping price.

 

  • When will I receive my order?

Each order is shipped from Atlanta, GA within 1-3 business days. Depending on where your order is headed you will typically receive your order within 2-5 days after placing your order.

 

  • What do I do if I never received my order?

Immediately reach out to our Founder and CEO via email at Dei@ProphecyProducts.com or via phone at 404-574-9223 and we will help in determining the cause and offering a solution. Most times we will AirFly another immediately upon being notified depending on the situation and or after reviewing with USPS. 

 

  • What do I do if I received a defective order?

Immediately reach out to our Founder and CEO via email at Dei@ProphecyProducts.com or via phone at 404-574-9223 and we will help in determining the cause and offering a solution. Most times we will AirFly another immediately upon being notified depending on the situation and or after receiving pictures of the defective product.

 

  • How do I make changes to an order I’ve already placed?

Immediately reach out to our Founder and CEO via email at Dei@ProphecyProducts.com or via phone at 404-574-9223 with all corrections and we will cancel and and or send you a new invoice for you to place a new order. Or simply order again after being confirmed of your original order's cancellation.

 

  • Where are you located?

Atlanta, Ga, United States of America 

 

  • How is each product made?

Each product is made safely by hand, utilizing gloves and professional grade cosmetic equipment. We value transparency. Each active ingredient used in each of our products are listed under each product's product page.

 

  • Where do the materials come from?

90% of our ingredients are 100% organically sourced in West African countries such as Ghana. Other ingredients are sourced here in United States.

 

  • How do I make sure I order the right product?

Being an vegan product company, its rare to come across a product that has NO benefit for you. BUT If you prefer to sample an product, we are happy to offer free samples. All you have to do is simply contact us with the address you would like for the sample to delivered to and the product you would like to sample and we will ship you a sample of that product for free.

 

  • How do I contact your company if my question isn’t answered here?

Please feel free to contact us with any questions via email at  Dei@ProphecyProducts.com or via phone at 404-574-9223

 

Prophecy Products is built on our ability to consistently produce the highest quality vegan skin care products. If you've had an unfortunate experience with our product, you have 3 days to notify us, and we will come up with a fair solution.